AVASOFT: Redefining Identity and Access Management with Oracle

Sairam.S, CTO and Swapna B, IAM Practice Head

Organizations in the identity and access management (IAM ) space are evolving at a rapid pace due to the ever-changing landscape of security demands owed to security significance and awareness among organizations, compliance regulations and regulatory requirements, and mobile applications usage by users. While the shifts in the market intend to provide better control over identities of various types of users, things like access management of entitled applications, device management of servers, control over sensitive information for privileged users, security encryption maintenance of digital certificates and crypto keys, trending usage of mobile for verification processes, organizations preferring cloud infrastructures and the insecurities regarding data breaches, data shared with the partners and vendors cross-domain identities are some of the obstacles that would make any organization’s management to have sleepless nights. The rate at which digital transformation of business applications is impacting business by both mobility and security components, nearly every industry faces challenges ranging from controlling successful integration and adoption of new technology to seamless transition from on premise to cloud-based platforms. Blue Bell (Pennsylvania) based AVASOFT, a leading provider of IAM solutions is helping redefine the information security IAM space through intelligent integration and use of Oracle technologies.

A True Partner in IAM

AVASOFT has a long-standing history of serving client needs in the ever-evolving technology space. Sairam.S, CTO of AVASOFT shares the company’s driving force in the market, “Our extensive experience in working with rapidly changing technology trends and shifts, makes it easy for us to not only understand unique business needs but also to extend the right solution for each unique customer.”

"Our extensive experience in working with rapidly changing technology trends and shifts makes it easy for us to understand unique business needs and extend the right solution for each customer"

Amongst many challenges business leaders face in today’s digital environment, the growing use of mobile devices and the inherent need to secure their use and access to a company’s core infrastructure rank fairly high. There is also a desire for more intelligent automation by leveraging the power of artificial intelligence and machine learning into business processes. The addition of IoT devices and expansive cloud-based platforms are also changing the way businesses function, compete, and thrive. AVASOFT is positioned to deliver viable, cost-effective solutions to these obstacles with security and ease of integration at the core. Sairam states, “AVASOFT’s product portfolio is designed to assist enterprises that want scalable, state-of-the-art IAM capabilities.

They can choose between cloud-based as well as on-premise systems. We are an Oracle Gold Partner, and our focus primarily is on safeguarding a client’s content and data from unauthorized access.” To achieve this, AVASOFT provides mobile-enabled one-time password (OTP) services for multifactor authentication needs, automation throughout user lifecycle management, onboarding processes, and intelligent chatbots for self-serve password resets, which collectively afford a strong and secure end-user experience. Additionally, Oracle solutions from AVASOFT offer customers insights and trends through governance dashboards, as well as frictionless co-existence of cloud and on-premise databases using OAuth (an industry-standard protocol for authorization). Each of these components gets configured based on the unique business requirements of a customer, which are identified at the beginning of the relationship with AVASOFT.

AVASOFT’s product portfolio is designed to assist companies that want scalable, state-of-the-art IAM capabilities. They can choose between cloud-based as well as on-premise systems

The effort AVASOFT bears to understand work requirements of each organization is one of the pillars the company’s successful relationships with numerous clients are built upon. Swapna B, IAM Practice Head says, “Instead of simply presenting a slide deck of the company’s capabilities, we build a prototype of the business challenges for every new unique customer. In doing so, we showcase exactly which Oracle solution fits the needs of that customer, based on their requirements, timeframe, and desired outcomes.” Being a Gold Partner, AVASOFT also receives the latest versions of Oracle solutions, which allows it to test enhancements and changes internally before rolling out updates to customers. In taking this additional step, the company has a direct access to Oracle for the purpose of identifying and rectifying errors in updates that may negatively impact customers in the future. “This partnership gives us great strength in expanding our Oracle Lab with more options to explore solutions over time and an edge to do research and development as we have matured with the security needs and ever-changing demands in security space with sensitive information management risks involved greater insights to governance and compliance with the auditors and how we are going to mitigate the security challenges,” she adds.

While the company has an extensive partnership with Oracle, Sairam explains that their capabilities extend beyond that. “We also have something called AVAMIGRATRON.

It is developed in-house and addresses the issue of interoperability by identifying what exactly needs to be migrated. It could be the migration of data, functionality, workflows, version history, etcetera, and the whole process may involve platform differences and complexities that are difficult to overcome otherwise,” says Sairam. AVASOFT achieves comprehensive migration to Office 365 and other platforms like SharePoint, Dynamics AX, and Dynamics CRM through a design approach adopted to meet distributed environment requirements. AVAMIGRATRON can run on multiple instances simultaneously, enabling the migration of large amounts of data quickly and efficiently.

Meeting Business Objectives through Innovation

AVASOFT caters to organizations across different verticals, including financial services, insurance, nonprofit organizations, government, healthcare, and manufacturing, all with the mission to drive business gains through effective IAM solutions. A recent success story involves a large insurance company in the US, which was concerned about its ability to manage identity and access through a single console. The company came to AVASOFT to get assistance in enabling single sign-on for all applications, allowing multi-factor authentication and monitoring sensitive information management of more than 2,000 identities throughout its system. In addition to proposing and implementing the right Oracle IAM solutions that meet the overarching needs, AVASOFT also automated the event processes of provisioning and de-provisioning user identities. On implementing these solutions, AVASOFT created specific rules for fine-grain entitlement and giving access privileges to users across various applications. The solution also included the configuration of single sign-on with Oracle IAM, as well as multi-factor authentication for applications across the board. The insurance company was able to govern, monitor, and manage access privileges from a single location while effectively providing users a single-sign-on environment. Security across all applications was enhanced, and the customer’s compliance requirements were met without any issue.

Sairam stresses that the bedrock of the undeniable strength that AVASOFT brings to the market is the company’s driving principles. “The work culture at AVASOFT is built on equality, followed by the mantra of no action without understanding. This means we take the time to fully comprehend the challenges faced by our customers before we propose any solution or service.” Team members are also encouraged to constantly question the process while keeping communications straightforward and professional. The team competes and analyses observers the latest trends among various IAM Products in the markets and set of changes that evolve.The team takes customer opinions and needs seriously to the lab and they are replicated tried and tested with quality compliance implementations. Sairam shares, “The impact of these principles increases our opportunities in serving and retaining customers, and we can confidently tell that they are highly satisfied with our quality, communication, and delivery.”

Albeit the company continues to win customers across its varied business divisions, Sairam stresses that investments in innovations that allow AVASOFT to extend solutions which solve evolving business challenges are never undermined. He states, “AVASOFT has a highly sophisticated, world-class R&D lab for technologies like Oracle, mobility, and SharePoint where brainstorming sessions on new advancements and studies are an everyday business.”

In the months to come, the company is planning to expand its footprint in the U.S. and an extra 100 skilled professionals who are going to be inducted to build strengthen grow achieve customer goals & overall satisfaction with the expansion. Cloud being the disruptor at the moment, Sairam says that a significant focus is on that technology, but new trends and developments that positively impact the industry will also be closely followed. “As the market continues to evolve, so will the company and its ability to deliver solutions that can meet high-level technological requirements of businesses.”