SenecaGlobal
Leveraging Subject Matter Expertise to Redefine ERP Solutions

Since 2007, SenecaGlobal has been recognized as a group of industry experts and senior technologists that spearhead innovations in the Enterprise Resource Planning (ERP) domain. The company specializes in providing technical expertise and business insights, helping organizations accelerate their ERP modernization journey to align well with the changing tides. To do this, the SenecaGlobal team leverages their expertise in ERP solutions to modernize, optimize, and implement them efficiently, which enables clients to tap the full potential of their ERP investments in JD Edwards (JDE), NetSuite, and other cloud-hosted applications.

In an interview with CIO Applications, Mike O’Malley, the SVP of Strategy; Trudy Sturino, the Director of Digital Transformation; and John Ruddy, the Director of Global ERP Solutions at SenecaGlobal, share their insights on how the company leverages its technical expertise to help clients garner maximum productivity from their ERP systems.

Can you tell us a brief overview of SenecaGlobal?

Our team of experienced ERP specialists understands that each ERP solution is designed with distinct features and capabilities. An ERP is at the heart of organizations’ operations management strategies, so it is crucial for them to select the right solution that meets their business requirements. But in many cases, they need to customize and modernize it for optimal operation and implement and manage it efficiently for ideal results.

That’s where SenecaGlobal can help. We work with clients’ teams to customize their ERP systems, optimize it to their unique business requirements, and implement and manage it by leveraging our proven smart processes.

In the Oracle space, we excel in NetSuite and JDE, delivering end-to-end support to help clients advance with their ERP systems. Our team handles all the complexities associated with clients’ NetSuite and JDE investments to provide the best results possible for them. This expertise makes us the most sought-after partner in the ERP domain, serving a broad customer base.

We foster long-standing partnerships with our clients, which is demonstrated by a 95 percent renewal rate because they want to continue to tap our industry expertise and high-quality service delivery.

Can you elaborate on SenecaGlobal's service portfolio?

Though NetSuite is an easy-to-use, cloud-based solution that gives superior financial visibility, it requires proper optimization to reap its advantages for achieving business excellence. To this end, we leverage Oracle’s proven methodology called SuiteSuccess to customize NetSuite's templates and manage the simplicity of its implementation to help businesses get the desired outcomes.

To date, SenecaGlobal ERP experts have successfully completed over 200 NetSuite implementations, giving us a knowledge base from which to pull to customize the application. We segregate the process of NetSuite implementation in six simple steps—data migration, chart of accounts, resources, planning for testing, training, and customer satisfaction—and manage the risks in each stage to deliver a flawless service cost-effectively.

JDE,on the other hand, is an appropriate choice for custom configurations for heavy manufacturing organizations. Even with the point-and-click, it can take more than 90 days for businesses to implement the JDE application because it has a rich-set of features and reporting capabilities. At SenecaGlobal, we provide industry expertise and end-to-end assistance to help clients successfully modernize and implement their JDE solution and integrate third-party applications while keeping the implementation time to less than 90 days. We also help companies that have grown through mergers and acquisitions to streamline multiple JDE implementations to optimize operations and lower overall costs.

What are some of the benefits of SenecaGlobal’s managed services?

When companies opt to implement cloud-based ERP solutions, it’s important to continually monitor and assess the deployment to ensure optimal performance and adjust computing resources as needed to contain costs. This is where SenecaGlobal shines. With our cloud managed services, we handle day-to-day monitoring and maintenance to optimize the performance, capacity needs and security of the ERP solutions, freeing our clients to focus on priority business issues.

NetSuite has introduced “leading practices by vertical market,” an industry best practice that helps companies move ahead with their cloud ERP implementations. By incorporating NetSuite's predefined configurations and practices, we help clients reduce their overall costs and turnaround time while facilitating their digital transformation. As a result, we can eliminate risks during the ERP implementation process and assist clients in taking advantage of the tool within their environment.

When it comes to the JDE space, we leverage our exceptional cloud-managed services to take care of our clients' cloud migration efforts. We provide the necessary support for maintenance and ongoing version updates, helping them stay code-current and up to date with all features and functions available with JDE. Consequently, client’s IT departments can focus on their core IT strategy or other ongoing projects while we manage their cloud transformation.

Can you cite one of SenecaGlobal's customer success stories?

We recently collaborated with a leading food labeler in the U.S. to help them streamline their ERP journey. Bringing our expertise in the ERP space to the table, we significantly enhanced their business from a financial and service-level standpoint. We helped them save over 33 percent of their operating costs and reduce their cycle time by 50 percent. In addition, the client was able to achieve a 75 percent reduction in accounts headcount and a drastic improvement in all inventory processes.

What steers SenecaGlobal ahead of its competitors?

Within both the NetSuite and JDE domains, our experienced technologies are the cornerstone behind the success of every ERP implementation. We work closely with clients to understand their business challenges, then offer innovative ideas to transform the Oracle solutions into an essential toolset that drives efficiencies and cost savings in their operations. As an agile organization driven by the mission to lead clients to success, we continue to combine our deep repository of knowledge and domain expertise to establish ourselves as a leader in the ERP space.